What is Business Rules? Recordia, call and interaction recording solution now offers its customers a new feature called “Business Rules”.
Speech analytics is quickly becoming one of the most in demand technologies for organizations across all industries. Most organizations have
PCI Compliance Call Recording refers to the requirements set forth in the Payment Card Industry Data Security Standard (PCI DSS).
With the advancement of technology and the importance of business intelligence, more and more companies tend to record, store and
With the increase in the use of Microsoft Teams, call recording has become an important issue for compliance with regulations
With the advancement of technology, the importance of protecting the privacy of customers has become a major problem of fines
Customer Service Tips for Call Center. Companies that have the customer in the middle of their operation are benefiting from
Companies that do not consider implementing solutions like Speech Analytics will lose valuable benefits and cost savings. Businesses improve quality
Speech Analytics Solution Speech Analytics in its beginnings was the process of analyzing the recorded audio of phone calls to