Sentiment Analysis: What is it and what is it for?

Sentiment Analysis: What is it and what is it for?

by Jose Luis Perez August 17, 2021 Speech Analytics

What is Sentiment Analysis? Sentiment Analysis is one of the fields of natural language processing, dedicated to exploring subjective opinions

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Business Rules: Recordia’s newest feature

Business Rules: Recordia’s newest feature

by Jose Luis Perez July 14, 2021 Call Recording

What is Business Rules? Recordia, call and interaction recording solution now offers its customers a new feature called “Business Rules”.

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How speech analytics benefits sales teams

How Speech Analytics benefits sales teams

by Aisling Moriarty July 09, 2021 Speech Analytics

Speech analytics is quickly becoming one of the most in demand technologies for organizations across all industries. Most organizations have

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PCI Compliance Call Recording

PCI Compliance Call Recording

by Jose Luis Perez May 17, 2021 Call Recording

PCI Compliance Call Recording refers to the requirements set forth in the Payment Card Industry Data Security Standard (PCI DSS).

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California Call Recording Law

California Call Recording Law

by Jose Luis Perez May 11, 2021 Call Recording

With the advancement of technology and the importance of business intelligence, more and more companies tend to record, store and

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Microsoft Teams Call Recording

Microsoft Teams Call Recording

by Jose Luis Perez May 10, 2021 Call Recording

With the increase in the use of Microsoft Teams, call recording has become an important issue for compliance with regulations

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A PCI DSS Compliance for Call Centers

A PCI DSS Compliance for Call Centers

by Jose Luis Perez April 29, 2021 Call Recording

With the advancement of technology, the importance of protecting the privacy of customers has become a major problem of fines

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Customer Service Tips for Call Center

Customer Service Tips for Call Center

by Jose Luis Perez March 03, 2021 Call Recording

Customer Service Tips for Call Center. Companies that have the customer in the middle of their operation are benefiting from

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How to Use Speech Analytics

How to Use Speech Analytics

by Jose Luis Perez February 16, 2021 Speech Analytics

Companies that do not consider implementing solutions like Speech Analytics will lose valuable benefits and cost savings. Businesses improve quality

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