ABA’s Risk And Compliance Virtual Conference July 28-30 In today’s challenging times it is critical that we find creative ways
Banks and Financial institutions are rapidly expanding the channels they use to sell and serve customers and the platforms and
The technology of Speech Analytics entered the commercial market just 14 years ago, but it has already become one of
Whether you are managing a startup or an enterprise, the amount of daily calls can often be overwhelming. Because real-time
Most companies record calls and use call recording solutions. Whether it is for compliance, quality control or training, there are millions of
With significantly lower costs, quick set-up and unlimited usability, cloud-based technology has been slowly substituting on-premise over the course of
Speech analytics is quickly becoming one of the most in demand technologies for organizations across all industries. Most organizations have
The biggest key aspect to the success of a business is a satisfied customer. For this reason, in recent years
Analyzing your customers’ calls is the best way to know how your business is performing, 92% of all interactions with