CALL RECORDING IN SALESFORCE CRM

Recordia is a disruptive interaction recorder, capable of capturing, encrypting, recording and exploiting data in the cloud, with the highest level of security available. Recordia is a global service provider that records calls and other interactions, such as video, SMS, fax, chats and face-to-face meetings. Recordia seamlessly integrates with Salesforce and enables users to get a 360 ° view of their agents’ performance, in addition to receiving information for sales, operations and marketing departments.

The Recordia-Salesforce integration is simple and easy to use. Once you are signed in to your salesforce CRM account, you will find your saved calls under “Tasks”. You can click on the call you want to review and see the call details panel with all the information and the “call recording” link where you will be redirected to the Recordia platform and asked to log in. Here, you can play, download, transcribe or view the details of the call.

Call recording features in Salesforce

– Listen to any sales conversation

We never again wonder why a particular sales call generated new business or not. Recordia captures 100% of sales call recordings in Salesforce CRM, giving you full visibility into every conversation.

– A powerful calling training tool

Many of the world’s most successful sales organizations use call recordings for representative training. With Recordia, you can annotate call recordings with practical feedback. You can also set up a template to collect sales calls that help reps learn from revenue-generating calls.

– Recordia simplifies legal compliance with call recording

Call recording laws vary from country to country, and Recordia allows central management of your team’s calls to help you stay compliant with existing regulations like MiFID II and the General Data Protection Regulation (GDPR).

– The best call recording tool for Salesforce CRM

Call recordings sync effortlessly with Salesforce CRM, automatically saving recordings against call logs. Just click a button and Recordia will capture 100% of inbound and outbound sales calls in your Salesforce CRM.

– The world’s most flexible voice recording solution for sales teams

Recordia’s Call Recording Tool can be configured to work with any phone system, including your desk phone, cell phone, or Smart Dialer for Salesforce CRM. No matter what devices your sales team uses, Recordia ensures that all calls are logged in Salesforce CRM.

– Automatically transcribe all sales calls

Would you rather read the transcripts of calls than listen to them? No problem! Recordia provides complete transcripts of all calls directly into Salesforce CRM, offering another way to gain visibility into every conversation your sales reps have with potential customers.

Recordia integrates with Salesforce CRM to incorporate the interactions that have been made with customers in your CRM. Without using or consuming the storage capacity of your CRM.

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