Speech Analytics

Transcribe and analyze millions of calls and gain customer insights and improve employee performance.

Speech Analytics is a tool that analyzes recorded phone conversations with the purpose of gathering customer information and identifying patterns that could improve future interactions. With this technology, companies are able to perform trend analysis, identify strengths and weaknesses, monitor campaign effectiveness, and observe employee performance.

Everyday Speech Analytics is becoming more advanced and allows for more complex and real-time analyzes, and not only calls (audios) but also emails, SMSs and other communications that are made between the company and its customers.

Speech Analytics for companies

Analyzing your customers’ calls is the best way to know how your business is performing, the majority of interactions with customers that over the phone, the gathered can become a gold mine, obtaining information on customer satisfaction, turnover, employee performance, evolution of problems and service problems, among many others.

With our voice analysis solution you can transcribe and analyze 100% of recorded calls generating valuable information, you can also automatically identify and analyze keywords, phrases of interest, categories and topics covered during calls in order to reveal trends, concerns and opportunities.

Speech Analytics will help you with…

Improve employee performance with specific log data

Discover information about customers regarding problems with the company, satisfaction, competition campaigns, competitive intelligence

Automatically identify and analyze keywords, phrases of interest, categories and topics covered during calls in order to reveal trends, concerns and opportunities

Reduce dissatisfaction, discover root cause, and predict customers at risk

Improve quality level by reviewing large samples and specific call types

Offer training to operators and employees by analyzing their relative performance

Transcribe and analyze millions of calls to discover customer information and improve your company’s contact center performance.

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