The California Consumer Privacy Act (CCPA) is a statewide privacy law that regulates how businesses around the world can handle the personal information of California residents.
As organizations increasingly look to record calls for compliance, training and quality assurance, or any other reasons, two things are certain. It’s all about ‘Data’ and ‘Security’.
At Recordia we specialize in solving problems and challenges businesses face around data and security; especially when compliance is at stake. Making sure businesses put data and its security at the pinnacle of significance is key as these two represent the two most important part of CCPA; that’s in connection to how data is collected, managed, and properly secured and encrypted.
Recordia has a capability to capture literally any landline, SMS, mobile call, IM, email, fax, video conference or any other). In order to facilitate data consolidation, all the recording are provided through a centralized data capture system so all the different interactions and recorded end points are sourced inside the same platform.
All the recordings are end-to-end encrypted using advanced encryption techniques and methods and stored in accordance with the highest security standards making sure the security of data is at its highest.
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