Conversational Intelligence Platform for Businesses
Turn your voice and text conversations into verifiable evidence, business intelligence, and AI-powered automated processes, all on a single platform.
Trusted by organizations of different sizes and sectors
What is Recordia®?
The platform that turns conversations into business assets
Recordia® is an enterprise conversational intelligence platform that integrates compliance call recording, speech analytics, biometric voice authentication, and AI agents into a single solution.
Designed for organizations that manage critical communications: contact centers, banking, insurance, utilities, and telecommunications.
A suite for the entire conversation lifecycle
Compliance Recording
Record, store, and retrieve business communications with traceability, security, and control. Retrieve any interaction in seconds for internal audits, customer complaints, or regulatory requirements such as MiFID II.
Speech Analytics: Intelligent Analysis
Analyze 100% of your interactions and evaluate them to identify compliance risks, trends, objections, customer friction, and opportunities for operational improvement, without listening calls one by one.
Voice Biometric Authentication
Verify your customers’ identities in seconds, without passwords or security questions. Reduce verification time over the phone, eliminate friction during onboarding, and strengthen protection against identity theft.
AI-Powered Intelligent Agents
Deploy AI conversational agents that autonomously handle, triage, and resolve calls and chats 24 hours a day. They manage appointments, collect debt, provide product information, and escalate complex cases to a human agent with all the necessary context.
How Recordia® works
Turn every conversation into value for your company
Use Cases
Real use cases where Recordia® makes a direct impact
Compliance and Evidence
Record, store, and retrieve any critical communications with legal validity. Prove at any time what was said, when, with whom, and in what context. Complies with MiFID II, GDPR, and call recording regulations in the financial and insurance sectors.
Quality and Audits
Automatically evaluate 100% of your team’s calls, without sampling. Detect deviations from the script, measure compliance with protocols, identify top and bottom performers, and generate personalized training plans based on real data.
Smart Debt Collection
Automate collection calls with AI agents that negotiate, agree on payment plans, and record commitments. Prioritize portfolios based on likelihood of payment, improve the efficiency of human collectors, and reduce the cost per euro recovered.
Customer Experience
Discover in real time what frustrates customers, what builds loyalty, and what causes them to leave. Analyze reasons for contact, emotions, recurring complaints, and friction points in voice and text interactions to improve the customer experience with data, not assumptions.
Smart Sales
Analyze each sales representative’s actual performance during calls: techniques used, objections encountered, closing rate, and adherence to the sales script. Identify what sets the top salespeople apart and share that knowledge with the entire team.
Fraud and Authentication
Detect identity theft attempts in real time using voice biometrics. Verify customer identity in seconds, without security questions, and generate automatic alerts for anomalous behavior in sensitive transactions.
Solutions for industries with critical communications
Banking and Financial Services
Recordia® helps record regulated communications, preserve evidence, analyze critical interactions, authenticate customers, and enhance security in sensitive operations.
Insurance
Analyze conversations related to claims, complaints, renewals, payments, and interactions with policyholders, providing traceability, security, and data to improve operations.
Telecom
Support operators and service providers in improving customer service, reducing friction, automating interactions, analyzing complaints, and strengthening the security of their channels.
Utilities and Energy
Streamlines the secure management of contract changes, claims, vulnerable customers, business processes, and telephone support in highly sensitive environments.
Contact Centers and BPO
Improve operational quality, automate interactions, audit calls, optimize campaigns, and extract insights from large volumes of conversations.
Why choose Recordia®?
From conversation to action
Recordia® is not a repository of recordings. It is an intelligence layer that transforms every conversation into business decisions, process improvements, risk alerts, and automations that operate without human intervention.
Designed for compliance and traceability
Access any recording, transcript, or analysis in seconds to respond to an audit, resolve a complaint, or demonstrate compliance to a regulator. All information is verifiable, traceable, and subject to role-based access controls.
AI applied to real-world processes
The technology is implemented in specific, measurable use cases: automated quality assessment, compliance risk detection, voice-based fraud prevention, sales conversion optimization, and collection and customer service automation.
Flexible and integrable architecture
Recordia® integrates with your existing infrastructure through open APIs: PBX systems, UCaaS, cloud-based contact centers, CRM (Salesforce, HubSpot), Microsoft Teams, Webex, and more. Without technical hurdles, and keeping what already works.
Integrations
Effortlessly connect Recordia® to your tech stack
Recordia® offers a comprehensive set of REST APIs and native connectors to integrate with your contact center platform, IP PBX, CRM, BI tool, or corporate channel. Keep your operations as they are and add Recordia®’s conversational intelligence without redesigning your technology architecture.
Frequently asked questions
What is a conversational intelligence platform?
A conversational intelligence platform is a technology solution that captures, transcribes, analyzes, and converts voice and text conversations into actionable business data. It helps improve regulatory compliance, ensure service quality, detect fraud, authenticate users, and automate processes through the application of artificial intelligence to business communications. Examples of use include compliance-driven call recording, speech analytics, voice biometrics, and conversational AI agents.
What is Recordia® used for?
Recordia® enables companies to do three things with their conversations: preserve them as legal evidence (compliance recording), gain a deep understanding of them (speech analytics and quality analysis), and act on them automatically (AI agents, alerts, and workflows). It is a particularly valuable solution for companies with high call volumes, strict regulatory requirements, or a need to optimize their customer service, sales, or collections operations.
Is Recordia® just a call recording solution?
No. Call recording is just one of Recordia®’s four capabilities. The platform also includes AI-powered speech analytics to analyze 100% of conversations, biometric voice authentication to securely verify identities, and AI conversational agents to automate calls and chats. It is a comprehensive suite of conversational intelligence, not just a simple call recorder.
Which companies can benefit from Recordia®?
Recordia® is designed for companies with critical communications or a high volume of interactions, particularly in banking, insurance, telecommunications, utilities, contact centers, BPO, the public sector, and regulated organizations.
Does Recordia® help with regulatory compliance?
Yes. Recordia® enables the capture, retention, retrieval, and analysis of business communications to facilitate audits, claims, internal oversight, and compliance with applicable regulatory requirements.
Can Recordia® be integrated with existing systems?
Yes. Recordia® is designed to integrate with communications environments, contact center platforms, CRM systems, corporate tools, and business systems through integrations and APIs.
Ready to turn your conversations into a competitive advantage?
Every call you don’t analyze is a missed opportunity. Every conversation without evidence is a potential risk. Recordia® helps you capture, protect, understand, and unlock the value of every interaction to improve compliance, security, operational efficiency, and your customers’ experience. Talk to one of our experts and discover what you can improve.
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Use Cases
Discover Recordia®’s versatility through its wide array of use cases.