Recordia transforms office communications, recording with ease and efficiency, storing securely in the cloud and using information, under the pay-per-use model (SaaS)
Recordia transforms office communications, recording with ease and efficiency, storing securely in the cloud and using information, under the pay-per-use model (SaaS)
A cloud-based solution that records all the interactions at enterprise level, stores them for an unlimited amount of time in a single platform on the cloud. When they are needed again, seamlessly bring them back in a searchable format.
Analytics can later be applied to obtain valuable data from interactions. Our system can also be equipped with machine learning technology, which can help you make predictions and generate reliable results from hidden insights.
A cloud-based solution that records all the interactions at enterprise level, stores them for an unlimited amount of time in a single platform on the cloud. When they are needed again, seamlessly bring them back in a searchable format.
Analytics can later be applied to obtain valuable data from interactions. Our system can also be equipped with machine learning technology, which can help you make predictions and generate reliable results from hidden insights.
Recordia is integrated digitally or analogically with your current infrastructure. Records calls from landlines and mobile phones, emails, SMS, faxes, computer screens, “face to face”, and many more. Integrated with Cisco, Broadsoft, Alcatel, Avaya, Unify, among others.
Our solution is cloud based, making it easy to implement and it´s updated automatically without any actions by the user. It also has the advantage of scaling your use depending on your needs. You only pay for what you use.
After storing your interactions in the cloud with Recordia, you can look for and analyze the stored data. You can use tools such as Speech Analytics and Artificial Intelligence to obtain valuable information for your business.
Recordia is integrated digitally or analogically with your current infrastructure. Records calls from landlines and mobile phones, emails, SMS, faxes, computer screens, “face to face”, and many more. Integrated with Cisco, Broadsoft, Alcatel, Avaya, Unify, among others.
Our solution is cloud based, making it easy to implement and it´s updated automatically without any actions by the user. It also has the advantage of scaling your use depending on your needs. You only pay for what you use.
After storing your interactions in the cloud with Recordia, you can look for and analyze the stored data. You can use tools such as Speech Analytics and Artificial Intelligence to obtain valuable information for your business.
Recordia seamlessly integrates with Salesforce and Microsoft Dynamics, enriching the powerful database with the business information that it contributes to CRM. With Recordia, your sales team can automatically log phone call recordings, emails, SMS, faxes, and other interactions. You can retrieve and analyze these later, increasing the capacity of exploitation of your data? and facilitating the simplicity of the search process in the CRM.
All data is synched to your CRM in real time and without taking up or consuming your storage space.
Recordia seamlessly integrates with Salesforce and Microsoft Dynamics, enriching the powerful database with the business information that it contributes to CRM. With Recordia, your sales team can automatically log phone call recordings, emails, SMS, faxes, and other interactions. You can retrieve and analyze these later, increasing the capacity of exploitation of your data? and facilitating the simplicity of the search process in the CRM.
All data is synched to your CRM in real time and without taking up or consuming your storage space.
Many sectors, particularly those involving some level of advisory function or legal liability, face increasing recording needs. All market data points to a substantial opportunity, particularly to be taken advantage of by Communication Service Providers (CSPs)
Financial Institutions
Comply with the law by keeping record of all agreements and advice provided to your customers
Insurance
Protect your company from legal complaints derived from data protection laws
Industrial
Record your interactions in the safest and most efficient way, a solution certified by the ENS
Retail
Ensure accuracy on your sales order taking and management processes, while improving your personal training
Telecommunications
Legally record calls and use them as proof of contract. Assess your call center efficiency
Legal
Record calls and interactions with your customers. Transcription from voice to text generating automatically
News and Media
Keep your content handy for editorial and journalistic work, protect from third party complaints
Public Organizations
Citizen service more efficient, improves Unified Communications. We have the ENS certification
Many sectors, particularly those involving some level of advisory function or legal liability, face increasing recording needs. All market data points to a substantial opportunity, particularly to be taken advantage of by Communication Service Providers (CSPs)
Financial Institutions
Comply with the law by keeping record of all agreements and advice provided to your customers
Insurance
Protect your company from legal complaints derived from data protection laws
Industrial
Record your interactions in the safest and most efficient way, a solution certified by the ENS
Retail
Ensure accuracy on your sales order taking and management processes, while improving your personal training
Telecommunications
Legally record calls and use them as proof of contract. Assess your call center efficiency
Legal
Record calls and interactions with your customers. Transcription from voice to text generating automatically
News and Media
Keep your content handy for editorial and journalistic work, protect from third party complaints
Public Organizations
Citizen service more efficient, improves Unified Communications. We have the ENS certification
Customer Service Tips for Call Center. Companies that have the customer in the middle of their operation are benefiting from
Companies that do not consider implementing solutions like Speech Analytics will lose valuable benefits and cost savings. Businesses improve quality
Speech Analytics Solution Speech Analytics in its beginnings was the process of analyzing the recorded audio of phone calls to